· Serial Number of the camera you would like to return.
Note: Please contact us if want to return an item. Return without prior discussion and authorization will not be accepted.
2. After the return is initiated, you will receive an email including your RMA number and the return address.
3. Make sure all returning items are in the box with the RMA form.
4. Ship your return to us via the carrier that provides tracking services. To ensure on-time processing of your return, please write the RMA number on the outside of the package you are returning.
Note: Please do not use the product’s original packaging as a shipping container. To avoid damage and ensure the return process, it's recommended that you pack the items in the original packaging and then place them inside a larger, sperate shipping container.
Once we have received your return, you will receive a confirmation email as soon as the return is processed. Please allow 1-2 business days to process a return or exhcange.